500 Internal Server Error

[Dakarai]

Ok so I can't even run the installer at the moment because after uploading all the files I have a 500 Internal Server Error and I'm not sure why. My server supports .htaccess, so that's not the problem :/ Anyone able to help me with this at all?

 

[powerchaos]

a 500 error can have to do with 2 things

or it is the htacces file that contains wrong code (depending on apache version and settings) or on wronge file permition ( php = 644 , cgi = 755 , folders = 755 or 777 )

first try to remove the htacces file , if you still get the 500 error then it is the file permition

if those are not the problem , then the php version is not good (do not run php as CGi , but as DSO )
also be sure to check if you use SUphp

if SUphp is enabled ... disable it
if php is not as DSO , then enable it ( can break down if you run php 5 and 4 at the same time )

greetings From PowerChaos

 

[Hall of Famer]

Well this appears not to have anything to do with the script. I dont know what host you are using, but you may wish to check out this link and see if it helps you figuring out what a problem this may be. The best way to troubleshoot is to see the error log, it gives the best clue:
http://www.webhostinghub.com/support/website/website-troubleshooting/500-internal-server-error

 

[Dakarai]

It doesn't matter if there's a .htaccess file or not, it's the same either way. The php version is 5.3.18, as far as SUphp I can't find anything in the php.ini about it? And for changing folder permissions, they were all 755, and I've changed them to 777 and that didn't help either.

There is no error log. At all. I'm with namecheap.com hosting. The previous version worked fine, it's just the new version that's screwy. The person I'm hosting it for wants the new version.

 

[Hall of Famer]

It doesn't matter if there's a .htaccess file or not, it's the same either way. The php version is 5.3.18, as far as SUphp I can't find anything in the php.ini about it? And for changing folder permissions, they were all 755, and I've changed them to 777 and that didn't help either.

There is no error log. At all. I'm with namecheap.com hosting. The previous version worked fine, it's just the new version that's screwy. The person I'm hosting it for wants the new version.

umm this... Have you installed other scripts too? I wonder if it is only Mysidia Adoptables not working on your site/server, or that your server configuration is wrong. If the latter is true, you cant even run a joomla site or a mybb forum.

 

[Dakarai]

I can run joomla and mybb just fine. I think the only two scripts I've ever had problems with are the new IPB and vBulletin, and all I have to do is switch the php version which I did for Mysidia Adopts and it didn't seem to help either Dx At least with the .htaccess file edit it didn't. I don't remember how to change it in php.ini

 

[powerchaos]

suphp is a apache setting , same as DSO and CGI

if you can choose betwean 2 versions of php then you are probaly running php as cgi but not sure about that ( i run only 1 version )

can you post a phpinfo page ?

<?php
phpinfo();
?>

on that way i can see the php version and php variables and maybe solve it from there

if that page also provide a 500 error then you definaly need to contact your host (unless you manage the server ) as there is a big php/apache error going on then

Greetings From PowerChaos

 

[Dakarai]

suphp is a apache setting , same as DSO and CGI

if you can choose betwean 2 versions of php then you are probaly running php as cgi but not sure about that ( i run only 1 version )

can you post a phpinfo page ?

<?php
phpinfo();
?>

on that way i can see the php version and php variables and maybe solve it from there

if that page also provide a 500 error then you definaly need to contact your host (unless you manage the server ) as there is a big php/apache error going on then

Greetings From PowerChaos

http://www.akala.us/info.php

 

[Hall of Famer]

This link may provide some insights:
http://forums.cpanel.net/f5/500-internal-server-error-php-file-150233.html

Looks to me that the 'owner' of your script files do not match the domain owner.

 

[powerchaos]

the problem

Server API	CGI/FastCGI
magic_quotes_gpc	On

compared to mine php (5.2 but does not mather )

Server API	Apache 2.0 Handler
magic_quotes_gpc	Off

so you are running php over cgi

that got the limit that the files get executed under your user id

also magic quotes are on , if you disbale it then it can work already

magic quotes fixes typo's and other things in your script ( like forgetting to place a ; ) but it can also easy break down scripts that are written that way (like in the new version , a lot of "function::status" )

the older version does not have that so far i looked , so my guess based on that is that the magic quotes are changing some settings in the script and prevent execution of the file so it gives a server side error

i also saw that suhosin is installed , but got no idea what that does

based on this information

Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers on the one hand against a number of well known problems in PHP applications and on the other hand against potential unknown vulnerabilities within these applications or the PHP core itself.

does it do something

eather way , try to disable magic_quotes and it should probaly run

http://php.net/manual/en/security.magicquotes.disabling.php

Greetings From PowerChaos

 

[Dakarai]

@Hall of Famer: The owner is kproca, which is what it should be.

@powerchaos: I disabled Magic Quotes and still nothing. As far as SuHosin, it's disabled too, at least so it says in the php.ini.

Ok dumb question. I should know better than this. This couldn't all be due to dns propagation due to a new subdomain (which occasionally needs to propagate) could it be?

 

[Hall of Famer]

Are you using a subdomain you just purchased a few hours ago? If so yes, that can happen, usually took me 1-3 days for it to be accessible whenever I get a subdomain. Can you use the root domain to access your site? If so, you know its the problem with the your subdomain not available atm. Otherwise it has something to do with other things.

 

[Dakarai]

I didn't purchase it, I created it in my cpanel. The root domain is akala.us and yes it and everything else on it is fine, where as the subdomain is sparkcreek.akala.us which is not beyond the forum located at /forum.

 

[Hall of Famer]

I see, there is a good chance that subdomain propagation is causing the trouble, or you may have assigned incorrect DNS to it? Do you use namecheap's hosting service? Or do you just buy domains from namecheap but use a different hosting company? If the latter is true, you have to assign DNS properly for it to work.

 

[Dakarai]

I have both domain and hosting from namecheap. I'll give it another couple of days Dx

 

[powerchaos]

it was possible but it is not the reason

mine is also on a subdomain that i created 5 min ago ...

to see if it is the subdomain you can move all files to a other folder ( test for example) and put a index.php page into the site

put just this in the php file

<?php ehco "hello world"; ?>

if that page works , thent he subdomain works
if not , then you need to contact namecheap as probaly something went wrong with apache settings (virtual hosts )

if that is not the solution , then i guess you need to try to use a older version and see if that gives the same problem ( version 1.3.1 for example ) to eliminate the errors

but i still think it has to do with the cgi of apache , instead DSO , but unlikely that namecheap will change that (cpanel = php & suexec settings )

Greetings From PowerChaos