Can't do first login

[Mortain]

I'm trying to log in for the first time and it tosses me this error.

Sorry, we could not log you on with the details specified. You can try again or request a password reset.

 

[Hall of Famer]

Well are you on x10hosting, this happens to some users after installing the script, as their first admin account has an incorrect password. All you need to do is to reset your password, or to create a new admin account.

 

[Mortain]

no, I'm not on x10 hosting. I don't think anyhow. I'm going through IMHosted for a VPS. I do have a dedicated server i can move over too if need be Do you think that would help?

 

[Hall of Famer]

Well I dont think moving to a dedicated server will help anything. Anyway just try to reset your password assuming your admin email address is valid, and see how it goes?

 

[Mortain]

alright, thank you.

 

[Hall of Famer]

You are very welcome. I cannot reproduce the same error on my own server though, but it does affect some people. Like I said, the easiest way is to reset password. Lemme know if it wont work, and I will assist you further.

 

[Mortain]

Now i'm getting 500 errors on the site. I can't see it, but others say they can? I have no clue what's going on now.

 

[rtergszaved]

I've had this issue multiple times, are you using a FTP like filezilla? If so could you show a screenshot of the folders and files that are in your /public_html?

I believe I know what the problem is, just need to see that to confirm it.

 

[Mortain]

here they are.

 

[rtergszaved]

Is your mysidia script installed into a subdirectory? Check to see if you have an .htaccess file in your script folder. If you don't have one then that's your problem. Its hard for me to tell what is in there because of how small the images are.

 

[Mortain]

everything's installed into the Nirainia folder. do you need screenies of that one?

 

[rtergszaved]

Yeah, of a higher resolution if possible. It really sounds like you're missing .htaccess

edit: Also, both your username AND password are case sensitive, remember that.

 

[Mortain]

alright. well damn. let me see what i can get here.

 

[Mortain]

here ya go, hope this rez is better.

 

[rtergszaved]

That's a little better, at least I can read it. It looks like you have all the necessary files and folders, did you purposely install the script into a subdirectory? Its looking somewhat like you installed something incorrectly. Your server host has the correct version of PHP and everything, right?

 

[Hall of Famer]

A 500 server error means that your server has some issues. If you have cpanel, check the error log there, it may contain useful information. Copy/paste what you find, and its only possible to help you that way.

 

[Mortain]

[Fri Nov 13 19:10:27 2015] [error] [client 177.99.31.141] client denied by server configuration: /home/rigganmo/public_html/mylittleponytavern.com/error_log, referer: http://video--production.com
[Fri Nov 13 18:58:43 2015] [error] [client 107.194.101.3] File does not exist: /home/rigganmo/public_html/furcadia/404.shtml, referer: http://furcadia.calimshan.com/patches.php
[Fri Nov 13 18:58:43 2015] [error] [client 107.194.101.3] File does not exist: /home/rigganmo/public_html/furcadia/download/patches/ootw.zip, referer: http://furcadia.calimshan.com/patches.php
[Fri Nov 13 18:56:31 2015] [error] [client 107.194.101.3] File does not exist: /home/rigganmo/public_html/furcadia/404.shtml, referer: http://furcadia.calimshan.com/patches.php
[Fri Nov 13 18:56:31 2015] [error] [client 107.194.101.3] File does not exist: /home/rigganmo/public_html/furcadia/favicon.ico, referer: http://furcadia.calimshan.com/patches.php
[Fri Nov 13 17:56:55 2015] [error] [client 207.46.13.128] File does not exist: /home/rigganmo/public_html/calimshan.com/404.shtml
[Fri Nov 13 17:56:55 2015] [error] [client 207.46.13.128] File does not exist: /home/rigganmo/public_html/calimshan.com/robots.txt
[Fri Nov 13 17:36:23 2015] [error] [client 105.232.192.124] client denied by server configuration: /home/rigganmo/public_html/mylittleponytavern.com/error_log, referer: http://video--production.com
[Fri Nov 13 17:27:08 2015] [error] [client 111.13.102.7] File does not exist: /home/rigganmo/public_html/calimshan.com/404.shtml
[Fri Nov 13 17:27:08 2015] [error] [client 111.13.102.7] File does not exist: /home/rigganmo/public_html/calimshan.com/robots.txt
[Fri Nov 13 16:44:45 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/404.shtml
[Fri Nov 13 16:44:45 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/favicon.ico
[Fri Nov 13 16:44:45 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/403.shtml
[Fri Nov 13 15:10:31 2015] [error] [client 179.61.186.241] client denied by server configuration: /home/rigganmo/public_html/mylittleponytavern.com/error_log, referer: http://mylittleponytavern.com/
[Fri Nov 13 13:54:55 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/404.shtml
[Fri Nov 13 13:54:55 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/favicon.ico
[Fri Nov 13 13:54:55 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/403.shtml
[Fri Nov 13 13:54:52 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/404.shtml
[Fri Nov 13 13:54:52 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/favicon.ico
[Fri Nov 13 13:54:52 2015] [error] [client 50.142.106.222] File does not exist: /home/rigganmo/public_html/calimshan.com/403.shtml
______

these are the error logs that i have, nothing on Nirainia is seen.

 

[Mortain]

I dumped cache. that fixed it.