Unable to reset password

[KulayWolf]

I am at the library and I am trying to reset the password for my account, but every time I try it does not accept the generated password. I am the owner of the site so I cannot contact myself to fix the problem. I am trying one more time.

edit: I had to type in the password. What can I do to help the visitors who would find that frustrating and leave instead of asking for help?

 

[squiggler]

I'm not sure I understand. It wouldn't let you copy paste a password in, and that's the problem? Well, maybe try copying it into a plain text file (like notepad) first and then copying that one?

 

[Milly Money]

Honestly, if they wont take the time to type it in, they are likely the sort to play twice and never return anyway. And I say that from experience

Getting and keeping players is always a challenge.

 

[Hall of Famer]

umm I believe in Mys v1.3.4 the reset password feature is working. There may be a trick though, when you receive your password reset email the link may be incomplete, and you must copy the entire link to the browser.

 

[KittHaven]

I have a similar problem on my site... my password reset feature isn't working. A member of my site forgot their password so she requested her pass but it didn't work. Then I myself tried it and it didn't work.. (even though I know my password, I did it to see if the feature worked or not)

No error pops up... it says that it has sent one but when you check your email it isn't there! :/ Does it take time to arrive? Or is there maybe something wrong with a file of mine?

Thank you~